Freight is prepaid for UPS ground shipments, within the greater United States, that is $250.00 or more, and Truck shipments of greater than $900.00, unless it is stated below the item description that it does not qualify.
ALASKA and HAWAII do not qualify for free freight.
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
Rocklin Hydraulics will gladly accept any new item purchased from Rocklin Hydraulics, and shipped UPS, provided it is in sellable condition. New returns must be returned in their original box or packaging, including all instructions and paper work, and must not be worn, deteriorated, torn or otherwise not saleable in its condition or appearance.
All returns must have a RGA number or it will be refused. Call or email us for this number.
Large items shipped by truck from the manufacturer cannot be returned unless the manufacturer fully agrees to the return. These items are treated like a special order, which are generally not able to be returned.
Freight charges and shipping are not refundable.
Items returned in new condition will be given a full refund. There will be a 25% restocking fee for all new returns. No returns after 30 days of purchase.
If the item is returned and shows signs of use there will be no refund and you must pay for the return freight to get the item returned to you.
BROKEN OR WARRANTY CLAIM RETURNS
Rocklin Hydraulics will assist you to obtain warranty service for all broken items and warranty claims that are under the manufacturers warranties and policies.
Rocklin Hydraulics will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
Rocklin Hydraulics can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 2 days.
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through e-mail. They will be glad to assist you.
Click on the Bongo logo in the corner to get started!